QuoteBack and ServiceM8
Missed calls become ServiceM8 jobs.
QuoteBack answers the call you missed, prices the job from your book, and writes it into ServiceM8 as a work order with the conversation attached.
What a job written by QuoteBack looks like in your account
- Client
- New record, created from the call
- Address
- 41 Banksia Ave, Richmond
- Job
- Hot water system replacement
- Time offered
- Fri 24 Jul, around 8:30 am
- Estimate
- $1,845
- Reference
- QB-MKFWBDJXMA
The full conversation, what was understood from it, and which of your rules set the price.
Jobs like this one were written to a real ServiceM8 trial account on 13 and 16 August 2026, and rescheduled and cancelled in it on the 23rd. No job system? QuoteBack texts you the same job instead.
QuoteBack is a registered ServiceM8 development partner.
What QuoteBack touches in your account
- Client record
- Found and matched if they already exist, created if they do not.
- Job
- Created as a work order with the address, the job description and the quoted total.
- Note
- The full conversation, added against the job.
- Reschedule
- Moves the date and leaves the status alone.
- Cancel
- Maps to Unsuccessful and reads back as cancelled.
- Nothing else
- No invoices, no staff, no settings, no pricing in your account is touched or changed.
The day QuoteBack could not write to ServiceM8
On 28 August the ServiceM8 write failed with an HTTP 402: the trial account had lapsed. The customer still got their price and their reference, and the conversation was recorded as failed with the reason attached. That is the designed behaviour, and the only way anybody gets to watch it is by having one.
Run ServiceM8? Let's put your own rates in it.
Bring your price list. In thirty minutes I'll show you the job QuoteBack would write into ServiceM8 for it, and we connect your account at launch.
Talk to me about it